ceylonspicecorridor

Menu
Menu
Menu

Privacy Policy

Genaral Policy
Shipping Policy
Refund Policy
Cancellation Policy

Ceylon spice cooridoor –  Genaral Policy

At Ceylon Spice Corridor we care deeply about privacy.  We are committed to being transparent about our privacy practices, including how we treat your Personal Information.  We respect your privacy and are committed to protecting it. Please take a moment to familiarize yourself with our privacy practices. You agree to our privacy practices as set out in this privacy statement. This Policy explains our practices for www. ceylonspicecorridor.com and the services you receive when you use the site.

  1. Information Collected or Received
  • Your first and last name
  • Your address
  • Your e-mail addresses
  • Your phone number
  • Your location
  • Your purchase history
  • Your customer profiles
  • Your loyalty account information
  • Your order information
  • Your birthdate

In the course of providing, you Services, we collect or receive personal data in a few different ways. Sometimes, you provide us this information (for example during account setup or placing an order); sometimes this information is received indirectly from you based on your activity and interaction with the Site and Services, from our vendors and suppliers that you may interact with (for example, by checking out via a payment provider), or from third-party partners. Often, you may choose what information to provide, but sometimes we require certain information to provide you Services. Ceylon Spice Corridor uses the personal data it receives and collects in accordance with the purposes described in this policy.

  1. Information Uses

We use the information we collect from you and about you to help us personalize and continually improve your experience with our Services.  You have no obligation to provide us with any of your information, but you may not be able to use or access certain portions of the Services if you do not provide us with your Personal Information (and you cannot use our Site or Application without agreeing to the terms of this Privacy Policy). As non-limiting examples, we use the information we collect from and about you in the following ways:

  • To provide and maintain our Service;
  • To improve and customize our Service;
  • To notify you about changes to our Service;
  • To contact you if there is a problem completing a transaction you requested or to discuss your account;
  • To allow you to participate in interactive features of our Service when you choose to do;
  • To provide customer support;
  • To administer customer loyalty account benefits;
  • To enable account setup and registration;
  • To provide customers with certain promotions;
  • To gather analysis or valuable information so that we can improve our Service;
  1. Online Payment/Credit Card Information Security

Ceylon Spice Corridor is very concerned with the security of your credit card and payment data.  For that reason, we do not capture, process, or store any credit card-related information on our systems.  Accordingly, your payments are processed by one of our partners and never touch our internal systems. Your payments are processed by one of our partners and never touch our internal systems in order to provide you extra security.

  1. Cookie Policy

In addition to the other uses included in this section, we may use the Cookies and similar technologies to allow the technical operation of the Website, such as by remembering your selections and preferences as you navigate the Website, to help our third-party advertising partners collect information about how you use the Website and other online services over time, which they use to show you ads on other online services they believe will interest you and measure how the ads perform.

Form-related cookies: When you submit data through a form, such as a Contact Us form, cookies may be set to remember your user details for future correspondence.

We use cookies to Understand and save preferences of users for future visits. Track & analyse our user’s activity, so we can offer a better experience. You can choose to turn off all cookies, or you can choose to have your computer warn you whenever a cookie is being sent. This can be done through your browser settings. Since every browser is different, go to your browser’s Help Menu to learn how you can correctly modify cookies. If you choose to turn cookies off, some of the features may not function properly.

  1. Information Sharing & Disclosure

We may disclose your Personal Information in the good faith belief that such action is necessary:

  • To comply with a legal obligation;
  • To protect and defend the rights or property of Ceylon Spice Corridor;
  • To prevent or investigate possible wrongdoing in connection with our services;
  • To protect the personal safety of users of Ceylon Spice Corridor’s Services or the public.

The Website may contain links to websites, mobile applications, and other online services operated by third parties. In addition, our content may be integrated into web pages or other online services that are not associated with us. These links and integrations are not an endorsement of, or representation that we are affiliated with, any third party. We do not control websites, mobile applications or online services operated by third parties, and we are not responsible for their actions. We encourage you to read the privacy policies of the other websites, mobile applications and online services you use.

As explained above, Ceylon Spice Corridor does not sell, rent, loan or transfer any Personal Information regarding our customers or vendors to any unrelated third parties.

  1. Security

The security of your Personal Information is important to us. We employ a number of technical, organizational and physical safeguards designed to protect the personal information we collect. You are also responsible for taking reasonable steps to protect your information against unauthorized disclosure or misuse such as by maintaining the confidentiality of your Personal Information.  Your account information is protected by a password. It is important that you protect against unauthorized access to your account and information by choosing your password carefully and by keeping your password and computer secure.

  1. Children’s Privacy

The Website is not intended for use by anyone under 13 years of age. If you are a parent or guardian and you are aware that your child under the age of 13 has provided us with Personal Information, please contact us. If we learn that we have collected personal information through the Website from a child without the consent of the child’s parent or guardian as required by law, we will comply with applicable legal requirements to delete the information.

  1. Privacy Policy Changes

We may amend or update this Policy from time to time.  If we believe the changes are material, we’ll let you know by doing one (or more) of the following: updating the Policy on this page, sending you an email or message about the changes, or posting the changes through one of our Services. We encourage you to check back regularly and review any updates.  Changes to this Policy are effective when they are posted on this page. Any modifications to this Privacy Policy will be effective upon our posting the modified version. In all cases, your use of the Website after the effective date of any modified Privacy Policy indicates your acceptance of the modified Privacy Policy.

  1. Contact

If you have any questions, please contact Ceylon Spice Corridor Customer Service team at support@ceylonspicecorridor.com

Please direct any questions or comments about this privacy statement and our privacy practices to us at info@ceylonspicecorridor.com
Phone: +94 716 460 698

Facebook:

Instagram:

Twitter:

Ceylon Spice Corridor – Refund Policy

At Ceylon Spice Corridor, we are committed to providing our customers with exceptional service and quality products. We understand that there may be occasions where a refund is necessary, and we have outlined our refund policy below to ensure a transparent and fair process for all parties involved.

Refund Eligibility:

Refunds are available under the following circumstances:

  1. Unsuccessful Delivery Due to Our Failure:
    • If your order is not delivered successfully due to our error, you are eligible for a full refund.
  2. Order Cancellation by Us:
    • If we cancel your order for any reason, you will receive a full refund.
  3. Cancellation Due to Customer Request:
    • If you request a cancellation of your order, and it is approved by us, you will receive a 90% refund of the total order amount. Please note that we cannot accept refund requests for items that have already been shipped.
  4. Unsuccessful Delivery Due to Customer’s Failure (Item Returned to Us):
    • If the delivery fails due to the customer’s absence or incorrect address, and the item is returned to us, you will receive a 90% refund of the total order amount, excluding shipping charges.
  5. Unsuccessful Delivery Due to Customer’s Failure (Item Missing):
    • If the delivery fails due to the customer’s absence or incorrect address, and the item is not returned to us, no refund will be issued.

Please ensure that you contact us within 90 days from the order date to initiate the refund process.

Refund Limitations:

Please understand that we are unable to refund the full amount due to unrecoverable transaction fees, processing, packing, and handling costs incurred during the order fulfillment process.

How to Request a Refund:

To request a refund, please follow these steps:

  1. Contact our Customer Support Team within 90 days from the order date via email or our designated customer support portal.
  2. Provide your order number, details of the issue, and any supporting documentation if necessary.
  3. Our Customer Support Team will review your request and respond promptly with further instructions.

Contact Information:

For any inquiries or to request a refund, please contact our Customer Support Team:

We value your satisfaction and aim to provide the best possible service. Thank you for choosing Ceylon Spice Corridor for your spice needs.

Ceylon Spice Corridor – Shipping Policy

At Ceylon Spice Corridor, we take pride in delivering the finest Ceylon spices and products to your doorstep, and we are committed to providing you with a comprehensive understanding of our shipping procedures. Our shipping policy is designed to ensure clarity and transparency throughout the shipping process. Please read on to learn more about how we handle shipments.

Shipping Options:

We offer two main shipping options to cater to your specific needs:

  1. Standard International Shipping: Seaway (Bulk orders – over 30kg/ for some countries over 20kg)
    • Our standard international shipping method involves dispatching your bulk orders through the standard seaway shipping method.
    • Delivery time for standard shipping can vary depending on your location, availability of shipping lines and customs clearance procedures.
  2. Express Delivery:
    • For those who prefer their orders to reach them more swiftly, we provide express delivery services.
    • Express deliveries are facilitated through renowned courier services such as EMS, UPS, FedEx, or TNT, selected based on the destination and availability.
    • With express delivery, you can expect your order to arrive in approximately 7-10 days from the date of dispatch.

Processing Duration:

To ensure the highest quality and freshness of our products, we maintain minimal stock levels. Consequently, we require a processing period of 3-6 days before your order is shipped from our location in Sri Lanka. This processing time is essential to meticulously prepare and package your order for safe and secure delivery.

Customs Clearances:

When opting for international shipping, it is important to note that the consignee (the recipient) is responsible for complying with all government and other regulatory requirements relevant to importing the package into their destination country. Ceylon Spice Corridor bears no responsibility for any issues encountered during customs clearance at the destination. However, if you encounter any challenges or require assistance, please do not hesitate to contact our dedicated customer support team, and we will do our utmost to assist you through the process.

Charges at the Destination:

Please be aware that our shipping costs are exclusive of customs duties, taxes, or any other charges that may apply at your destination. Unfortunately, these charges are beyond our control, and it is the consignee’s responsibility to settle any applicable fees upon delivery.

Unsuccessful Delivery:

In the rare event of an unsuccessful delivery, we are committed to resolving the issue promptly. We will initiate inquiries if the expected delivery time, which varies based on the chosen shipping option, has been exceeded. If you do not receive your item within the specified time frame, please do not hesitate to contact us. If the package has already entered your country within the designated time frame, we may request your patience for an additional period before taking further action.

Contact Information:

For any inquiries or assistance related to shipping, customs clearance, or any other concerns, please reach out to our dedicated Customer Support Team:

Thank you for choosing Ceylon Spice Corridor for your spice needs. We greatly appreciate your trust in our products and services, and we are here to make your shopping experience as seamless as possible.

Ceylon Spice Corridor – Cancellation Policy

At Ceylon Spice Corridor, we understand that circumstances may change, and you may need to cancel your order. We are committed to providing a clear and fair cancellation policy to ensure a smooth process for our valued customers. Please take a moment to familiarize yourself with our cancellation policy below.

Cancellation Eligibility:

  1. Cancellation Window: You may request the cancellation of your order at any time before it has been shipped.
  2. Cancellation due to Customer Request: If you decide to cancel your order, and your request is approved by us, you will receive a refund for your purchase.

Cancellation Process:

To initiate a cancellation, please follow these steps:

  1. Contact Us: Reach out to our Customer Support Team through the contact information provided on our Contact page. Please include your order number and the reason for cancellation in your communication.
  2. Review and Approval: Our Customer Support Team will review your cancellation request and respond to you promptly with further instructions.

Refund for Canceled Orders:

If your cancellation request is approved and your order has not been shipped, you will receive a refund for the total order amount. Please note that we cannot accept cancellation requests for orders that have already been dispatched.

Contact Information:

For any inquiries or to request a cancellation, please contact our Customer Support Team:

We value your satisfaction and aim to provide the best possible service. Thank you for choosing Ceylon Spice Corridor for your spice needs. If you have any questions or need further assistance, please do not hesitate to reach out to us.

Scroll to Top